Liffey Valley & Maynooth stores treat over 150 essential workers helping to stop the spread of COVID-19 Conor Dewey, Retail Director at Specsavers Liffey Valley & Maynooth, underlined the importance of glasses, contacts and hearing aids as he revealed that frontline workers, including nurses, doctors and care assistants, made up an overwhelming majority of the store’s clientele in recent weeks. Frontline workers, who are continuing the battle against COVID-19, have attended the emergency appointments to replace broken eyewear, collect prescriptions and carry out essential eye tests.
Conor said: “The last six weeks have been an eye-opening experience for me – treating exhausted, brave and hard-working frontline staff who have broken their glasses while saving lives or lost contact lens during long shifts; it has been truly humbling to hear their stories and learn about the daily struggles they have been faced with. A member of the team has been in-store every week to treat these patients and I am so pleased that we were in a position to offer any kind of help to these heroes!”
Despite the challenging conditions since March, the team at Specsavers Liffey Valley has been on hand to deal with customer queries, holding more than 200 phone consultations in addition to the daily emergency appointments. A reduced team has been in place in-store to help customers with essential eyewear and hearing aids, even referring a patient for potentially life-saving treatment after an abnormal eye exam raised concerns during the pandemic.
Conor said: “We are always so happy to be able to catch these health issues for patients and ensure they are seen by medical professionals as quickly as possible. It has been an incredibly difficult time for the whole community, but we are looking forward to coming together to get things back to normal in a safe and secure way for both our staff and customers. We have always had a fantastic relationship with our community, and we want them to know that we will do whatever we can to make sure they feel comfortable coming to Specsavers.”
Stores are currently open for all appointments, which can be booked in advance over the phone or at the store. There will be smaller teams working on the floor, with social distancing measures in place at each location. Staff will continue to run an express collection service in-store and will adhere to strict guidelines and recommendations set out by the Government and HSE
