BOI Closures ‘the wrong decision at the worst possible time for customers and staff’

TD for Dublin South West Seán Crowe has described the announcement of branch closures across the island by Bank of Ireland as “the wrong decision at the worst possible time, with serious consequences for customers and staff”. Teachta Crowe said: “This recent announcement by Bank of Ireland that it is to close over a third of its branches in the south and more than half of its branches in the north from September is the wrong decision at the worst possible time.
 
“This comes in the teeth of a global pandemic and less than two weeks after Ulster Bank announced its withdrawal from the southern market. It is a huge blow for customers and staff. “Bank of Ireland has attempted to justify this announcement based on a fall in branch visits over the past twelve months. This is hardly surprising given the entire population has had its movements significantly restricted in response to a public health emergency. “In reality, the bank is using Covid-19 for cover, punishing customers for following public health regulations. This is not just a cynical move, but a slap in the face that will hurt customers, staff and communities.
 
“This knee-jerk reaction will leave vulnerable customers without access to essential services. “How can Bank of Ireland engage with and prepare these customers for branch closures when public health restrictions are in place? Why was there no consultation and no stakeholder engagement? “The only conclusion I can draw is that they have no regard for their customers. “This announcement will further damage communities that have already been economically left behind by government policy over the past decade.
 
“Research has found that bank branch closures reduce SME lending growth by 63 percent in affected areas, rising to 104 percent when it is the last branch in the area. “We support the call of the Financial Services Union for a moratorium on branch closures until the end of 2022; once this pandemic has ended. “My colleague and Sinn Féin Finance spokesperson Pearse Doherty TD will be writing to the CEO of Bank of Ireland, the Minister for Finance and the Governor of the Central Bank in light of the announcement. “The Minister is a major shareholder in Bank of Ireland, while the Governor is charged with consumer protection. They have a responsibility to do all they can to put the interests of customers and communities first.
 
“The taxpayer poured €4.7 billion into Bank of Ireland during the financial crisis – the least the Irish people deserve from the bank is respect. “It is true that banking is changing and that is why Sinn Féin have called on the establishment of a Future of Banking Forum to discuss issues such as banking in a digital age, and how banks can best respond to serve customers and communities that rely on their services. “This announcement by the Bank of Ireland was not strategic, but a knee-jerk reaction that cannot be justified. They should reverse this decision immediately and commit to a moratorium on branch closures until the Covid-19 pandemic ends.”