Virtual Support from Magnet Networks has already proved to be a success for clients who are booking calls for older people who may be in isolation and struggling to set up devices for video calling with their loved ones.
“Magnet Networks’ IT Group team are some of the best skilled in the business, and generally manage outsource IT issues for a range of companies and industries nationwide,” said Marketing Director Louise McKeown.
“As clients recently looked for virtual support on issues arising from setting up and operating remote working, such as printers and video conferencing, they also began to ask about other home tech issues,” said Ms McKeown.
“These range from maximising wi-fi coverage to issues with laptops and tablets. We solve 97% of issues on the first call, at a flat fee of just €25.
“We have been surprised by how many clients have asked us to solve issues for loved ones who may be in cocooning or in isolation.
“We are expert at helping people to remotely solve technological issues, regardless of their expertise, and this has come to the fore over the past two weeks.
“Connectivity has never been as vital and if a family have a loved one who is currently at home and unfamiliar with technology, we will solve their issue, no matter how small, and guide them through processes simply and slowly using a phone and language that they can relate to.
“This could be virtually setting up smart devices that have been sent via post, solving issues with laptops and video conferencing – as well as helping older people to sign on and become familiar with technology.
“Once someone fills out a form on our site, one of our experts will call them, or the person they nominate, within 60 minutes to discuss the IT issue.
“Once we have determined that we can help, we will virtually walk the person through solving the problem.
The company have been to the fore in the area of remote working, and have also introduced Magnet Remote, which takes calls to the cloud, solving the connectivity issues many people are having with mobile reception.
See magnetnetworks.com for details.
